Shipping policy

Shipping & Delivery Policy

Delivery Area & Service

We provide professional white-glove delivery services within a 100-mile radius of our store locations. If your delivery address is more than 100 miles from the nearest store, local delivery is not available through our standard checkout. In such cases, you may choose to pick up your order in-store, or contact us directly to see if special arrangements can be made.

White-Glove Service Details

Eligible white-glove service includes placement, assembly and packaging removal. Items marked as boxed require customer assembly; setup is not included for those items.

  • Removal services: Removal services are available for old mattresses and appliances only. Confirm arrangements and any charges with your store before delivery. We do not remove old furniture.

In-Store Pickup

Free store pickup is available for eligible merchandise orders. Choose an available location at checkout. In-stock pickup is usually ready in 24 hours; orders requiring a store transfer are usually ready in 2-4 days. Wait for your ready-for-pickup notification before visiting.

Delivery Rates & Timelines

  • Delivery Rate: White-glove delivery starts at $199 and varies by your delivery address and the location fulfilling your order. Your exact rate is calculated and shown at checkout once you enter your shipping address.
  • In-Store Pickup: Free for eligible orders at our 7 Eastern NC locations; available pickup options are shown at checkout.
  • Delivery Timeline: For in-stock items, we aim to deliver within 3 business days.
  • Scheduling: Once your order is processed, our delivery team will contact you directly to schedule a specific delivery window. During high-volume periods, scheduling may extend beyond the 3-day window.

Damages & Returns

  • Inspection: Please inspect your items upon delivery. If an item is damaged, please refuse the delivery and send it back with our delivery team immediately.
  • Returns: Eligible items may be returned within 3 days of delivery or pickup, subject to the conditions, fees and exclusions in our Refund Policy. After 3 days, please contact our customer service department for assistance.
  • Service Fees: The delivery fee is a non-refundable service charge.

Questions? Call (910) 455-9595 or email online@furniture-fair.net.