SMS Terms & Conditions

Effective date: July 23, 2026

These SMS Terms & Conditions (“Terms”) govern the Furniture Fair text messaging programs (the “Programs”). By enrolling in a Program, you agree to these Terms.

1. Program description

Furniture Fair — a family-owned furniture, mattress, and appliance retailer serving Eastern North Carolina since 1946 with seven store locations — operates two separate text messaging programs:

(a) Customer Care Program. Recurring automated messages related to your relationship with us: order, delivery, and in-store pickup updates; appointment confirmations; account and billing reminders; and replies to your customer-service questions. This program does not send marketing or promotional messages.

(b) Furniture Fair Offers (Marketing) Program. Recurring automated marketing and promotional messages, such as exclusive offers and discount codes, sale and clearance announcements, new-arrival previews, and welcome or delivery-offer codes. Message frequency varies. Message and data rates may apply.

Each program uses its own dedicated phone number and its own opt-in. Enrolling in one program does not enroll you in the other.

2. How to opt in

You enroll in the Customer Care Program on our sign-up page at furniture-fair.net/pages/sms-signup by entering your mobile number and checking the optional consent box. You enroll in the Furniture Fair Offers Program on our sign-up page at furniture-fair.net/pages/text-offers, through the sign-up form on our website, or in store. In every case the consent box is unchecked by default, and consent is not a condition of any purchase, account, or service.

3. Message frequency

Message frequency varies based on your account activity and interactions with us.

4. Message and data rates

Message and data rates may apply, according to your mobile carrier plan. Furniture Fair does not charge for the messages, but your carrier’s standard rates apply.

5. How to opt out (STOP)

You can cancel at any time by replying STOP to any message to leave that program. Because the programs are separate, replying STOP to a Customer Care message stops customer-care texts, and replying STOP to a Furniture Fair Offers message stops marketing texts. You will receive a one-time opt-out confirmation and will not receive further messages from that program. Reply START to opt back in, or HELP to either program for help.

6. How to get help (HELP)

For help, reply HELP to any message, email online@furniture-fair.net, or call (910) 455-9595.

7. Supported carriers and delivery

The Program is available on major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages. Message delivery depends on effective transmission by your wireless provider and is outside our control.

8. Privacy

The mobile information you provide, including your phone number and your consent, will not be shared with or sold to third parties or affiliates for their marketing or promotional purposes. See our SMS Privacy Policy and our full Privacy Policy for details.

9. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted on this page with a new effective date.

10. Contact us

Furniture Fair, 507 Bell Fork Road, Jacksonville, NC 28540. Phone (910) 455-9595. Email online@furniture-fair.net.